TERMS AND CONDITIONS
Please read this agreement carefully before using our website and services. They represent the terms and conditions ("Terms") for using Sporting Touch Limited's website and for placing orders with Sporting Touch Limited
By ordering goods from Sporting Touch Limited you are agreeing and accepting these terms.
Please read them carefully as they contain important information. We reserve the right, at our discretion, to update and/or revise these Terms.
Using our website indicates that you accept the Terms. If you do not agree to these, then please do not use our website. You are permitted to use our website solely on the basis of these Terms. Sporting Touch may change, suspend or discontinue the services at any time, including the availability of any feature, database, or content. Sporting Touch may also impose limits on certain features and services or restrict your access to parts or all of the services without notice or liability.
This site is owned and operated by Sporting Touch Limited ("Sporting Touch", "Stouch90", "ST90", "we" or "us"). Registered office: Sporting Touch Limited (company no: 11231648), Unit 12 Alliance Close, Nuneaton, Warwickshire, CV11 6SD. If you want to ask us anything about these terms and conditions about our website, you may contact us at the address above or by email to firstname.lastname@example.org.
All of the garments we sell are made using high quality materials under strict quality control conditions. It should be noted that most fabrics discolour due to staining by substances such as mud and grass which may not be entirely removed by washing.
We recommend removing as much mud from the garment as possible before soaking/washing Follow detergent manufacturers' instructions particularly with powders/liquids designed for heavy stains. Avoid products containing chlorine or bleach that may damage fabrics, trims and decoratives.
Soaking garments in water and detergent as soon as possible can reduce discolouration. Use at least an equal amount of water by volume to that of the garments being soaked/washed. Make sure all parts are fully immersed. Pale kits such as White, Yellow, Sky and Tangerine may require more attention and the use of Prewash Soakers will assist in the removal of stains.
Do not overfill the washing machine with garments since if the ratio of water to garments is too small, dirt can easily be re-deposited. This can stain all the garments grey.
We do not recommend fabric conditioners on jerseys and shorts which may cause a build up of film on fibres. This can prevent the washing process from penetrating filaments and dislodging dirt. However, socks will benefit from fabric conditioners and softeners.
We or the manufacturer will not accept liability for discolouration or damage to garments which is attributable to staining caused by elements foreign to the materials used in manufacture.
OWNERSHIP OF RIGHTS AND RESTRICTIONS ON USE OF OUR WEBSITE(S)
All rights, including copyright, in our website(s) are owned by or licensed to Sporting Touch. You may not modify, distribute or re-post anything on our website(s) for any purpose. Any use of our website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Sporting Touch. The Sporting Touch logo is a registered trademark and carries protections as such.
ACCURACY OF CONTENT
Sporting Touch has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor/device, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery, all images are for illustation purposes only. To the extent permitted by applicable law, Sporting Touch disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Sporting Touch shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
A contract is formed between Sporting Touch and you when we despatch the goods you have ordered. Exceptions apply to made to order or customised or personalised items, orders for which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns section.
Please see the delivery section at the bottom of the website for more information. Delivery is charged depending on the value of your order and selection of standard or express services, for smaller orders we suggest calling us as we can offer a more accurate delivery quote. Please pay very close attention to stock information on the product pages as the majority of products on this website are not held in stock, and are ordered in once an order is received with us.
No artwork will be returned unless requested (artwork returned will contain a Sporting Touch watermark). The image remains the copyright of the customer and the embroidery/print design and files remain the property of Sporting Touch. All designs are stored for an extensive period of time, and will only be destroyed if not used for several consecutive years.
LOGO PROOFS / ARTWORK
We will try our very hardest to obtain the closest possible match to files/artwork submitted to Sporting Touch ; however we cannot accept any responsibility for any variation in colour of the finished print, due to the heat application of digital printing to the garment, shade variants may occur when printing onto different colour garments. Any file/artwork submitted to Sporting Touch that you have supplied which requires exact pantone colours will be printed as near as the printing process allows.
Sporting Touch accept no liability of the finished digital colour shade differences in print.
All Print proofs are free of charge unless re-drawing is required.
You are able to correct errors on your order up to the point at which you click on 'place order' (or its equivalent) on the final page of our ordering process.
Please note that Football Jersey sizes are designed to accommodate a generous fit. If you have any questions with regards to this please call us on 024 7635 1490.
All goods supplied by Sporting Touch are from official sources and are covered by the normal manufacturers warranty. You can return any item within 14 days of receipt for a refund or exchange. Items returned must be in original condition including any packaging.
DAMAGED / INCORRECT SIZES & SHORTAGES
We are an internet based company and all orders should be sent or confirmed by e-mail or fax to ensure that Brand/Style/Colour/Size & Printing are correct, any orders that are placed by telephone and not confirmed as above will be entirely at the customers own risk. We endeavour to complete all orders to customer's specification but are unable to take responsibility for non-confirmed incorrect orders. Personalised items are Non-returnable.
The staff of Sporting Touch will never recommend to the customer the sizes for garments purchased, they will only ever offer an average opinion as per previous customers experiences. The decision on sizing is the sole responsibility of the purchaser and they do so at their own risk.
Sporting Touch rely on the customer to order the correct sizes & quantities and confirm in writing, if we supply the specified size/quantity correctly then Sporting Touch will not accept any costs involved in exchanging the product.
Some manufacturers state recommended ages/sizes. You will appreciate that all children are not the same size. This is the sole responsibility of the purchaser and they do so at their own risk.
Sporting Touch should be informed of and shortages/errors in any Deliveries within 48hrs of receipt of the order.
ACKNOWLEDGMENT AND ACCEPTANCE OF YOUR ORDER
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product ordered.
Occasionally, the manufacture and supply of your products may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed as soon as possible.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a 'Force Majeure Event'). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; or
The acts, decrees, legislation, regulations or restrictions of any government.
LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.
ADDITIONAL TERMS & CONDITIONS FOR MADE TO ORDER ITEMS, CUSTOMISED ITEMS OR PERSONALISED ITEMS
As your items are made, customised or personalised specifically for you, once payment is taken no changes to the order or any cancellation may be made, except in accordance with your legal rights.
By submitting any content to Sporting Touch, you represent and warrant that:
For any content that you submit, you grant Sporting Touch a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You also grant that the image, logo, font are owned by yourselves or that no license or copyright exists hindering use of these.
All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our web.
IF YOU HAVE PLACED YOUR ORDER WITH SPORTING TOUCH AND THEN SUBSEQUENTLY DECIDE YOU WISH TO CANCEL THE ORDER, PROVIDED WE HAVE NOT PERSONALISED YOUR ORDER AND THE GOODS ARE NOT EN ROUTE FROM A SUPPLIER, YOU ARE ABLE TO CANCEL BUT YOU WILL BE LIABLE FOR A CANCELLATION FEE. THE CANCELLATION FEE OF 15% COVERS OUR ADMINISTRATION COSTS AND POSSIBLE PRINT PREPARATION CHARGES. YOU WILL NEED TO CONFIRM IN WRITING THAT YOU WISH TO CANCEL YOU ORDER, THIS NEEDS TO BE DONE IN WRITING EITHER BY POST, OR EMAIL. WE WILL NOT ACCEPT CANCELLATION OF YOUR ORDER UNTIL WE RECEIVE CONFIRMATION IN WRITING, AND BY RETURN WE WILL CONFIRM THIS HAS BEEN DONE.
Please note we cannot cancel any order where the goods have been personalised.
Sporting Touch, Unit 12 Alliance Close, Nuneaton, Warwickshire, CV11 6SD
CONSUMERS RETURNS AND CANCELLATIONS
These terms and conditions apply to Sporting Touch customers. Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Certain products cannot be returned, particularly items made to order or personalised or customised to your instructions.
You may return any item within 7 days of receipt, Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If you return the order we will not refund any delivery charge as this part of our service to you has already been completed. You must pay the cost of returning the goods to us.
Returned items which are not in new or unused condition or which are returned after the 7 day period may not be credited to your account.
Please note we recommend that all returns be sent by 2nd class recorded delivery or by a method that a signature is obtained on receipt.
The company operates a strict “No Returns Policy” on clearance goods.
NEW COOKIES POLICY
NEW: Information about cookies
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don’t get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.
We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire (they have varying expiry dates, going up to two years).
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means. Tracking is limited to this site and is not shared with third party advertisers.